Free International Shipping Orders over $200AUD

0

Your Cart is Empty

SHIPPING & RETURNS

The global COVID pandemic has impacted freight providers in ways never seen before. Due to this, our freight partners may at times experience delays however we and our partners do our best to ensure all orders are delivered safely to you. We also want you to understand these situations are beyond the control of Rogue Royalty however we will help our valued customers in every way we can. You can find our more about the situation here at Auspost

RETURNS POLICY
Rogue Royalty produces quality products and we are so confident in our workmanship that if you are not satisfied with the quality, you may return your item within 7 days of delivery.

RETURNS
Please send all returns to: 
Rogue Royalty
PO BOX 6014, MINTO, NSW 2566 AUSTRALIA

If you ordered the incorrect size or product please follow the link below:

 https://rogueroyalty.com.au/a/return

  • We cover return shipping costs if you have been sent the incorrect item.
  • Returns and exchanges must be processed by 7 days of receiving your item. We are unable to process returns or exchanges after 7 days.
  • Items that have been used, soiled or damaged, irrespective of the time you have had it, will be questioned and may not be eligible for a return.

 

CLEARANCE & SALE ITEMS
No refunds or exchanges are provided on Sale/Clearance items.

SHIPPING
We can ship to any address in the world. Customs or duties may be levied on goods and your order may incur charges depending on factors that are beyond our control. We advise to check with local customs legislation for rules, restrictions or tax duties prior to ordering.

Rogue Royalty offers shipping insurance to cover for lost deliveries or items damaged in transit.  If shipping insurance is not chosen we are unable to replace uninsured items.

FREE SHIPPING 
Free Shipping is done at Rogue Royalty discretion. In selected FREE SHIPPING the customer acknowledges and accepts Rogue Royalty is free from any liabilities therein. 

EXPRESS/COURIER SERVICE
Express orders that are placed before 8:30am will be dispatched on the same day (dispatched times may be affected by busy periods / or sales)
Same or next day Express services are not guaranteed when shipped to states other than NSW and may take a longer period of time. We are unable to accept responsibility for any courier delays as these circumstances are out of our control.

Dispatch date this may be prolonged due to holiday breaks.

DISCLAIMER
Please note that once your order is dispatched from our premises, whilst every effort is made to ensure you receive your quality Rogue Royalty item we are unable to accept liability for any issues that may relate to delivery. 
It is strongly recommended you select a registered shipping option at checkout to ensure a secured and guaranteed delivery. 

Any further queries please email info@rogueroyalty.com.au.