SHIPPING & RETURNS

The global COVID pandemic has impacted freight providers in ways never seen before. Due to this, our freight partners may at times experience delays however we and our partners do our best to ensure all orders are delivered safely to you. We also want you to understand these situations are beyond the control of Rogue Royalty however we will help our valued customers in every way we can. You can find our more about the situation here at Auspost

RETURNS POLICY
Rogue Royalty produces quality products and we are so confident in our workmanship that if you are not satisfied with the quality, you may return your item within 7 days of delivery.

If you ordered the incorrect size or product please follow the link below:

 https://rogueroyalty.com.au/a/return

Steps on how to Exchange a product:

1. if the product is still in new condition, please follow the link above and fill out the necessary details
2. Once we have approved your return request you will receive an invoice for the shipping labels (this covers sending the product back to us and sending the new product back to you)
3. When this invoice is paid you will be sent a label for you to send the product back to us with
4. Once we receive your return, we will inspect, swap the product and send the new item back to you :)   (if there is any cost differences between products this will be sorted out here)

• We cover return shipping costs if you have been sent the incorrect item.
• Returns and exchanges must be processed by 7 days of receiving your item. We are unable to process returns or exchanges after 7 days.
• Items that have been used, soiled or damaged, irrespective of the time you have had it, will be questioned and may not be eligible for a return.
• Once we have received your return our team will asses the products, if deemed damaged or soiled the products will be sent back at customers cost

 CLEARANCE & SALE ITEMS

No refunds or exchanges are provided on Sale/Clearance items.

SHIPPING
We can ship to any address in the world. Customs or duties may be levied on goods and your order may incur charges depending on factors that are beyond our control. We advise to check with local customs legislation for rules, restrictions or tax duties prior to ordering.

Rogue Royalty offers shipping insurance to cover for lost deliveries or items damaged in transit.  If shipping insurance is not chosen we are unable to replace uninsured items.

FREE SHIPPING 
Free Shipping is done at Rogue Royalty discretion. In selected FREE SHIPPING the customer acknowledges and accepts Rogue Royalty is free from any liabilities therein. 

EXPRESS/COURIER SERVICE
Express orders that are placed before 8:30am will be dispatched on the same day (dispatched times may be affected by busy periods / or sales)
Same or next day Express services are not guaranteed when shipped to states other than NSW and may take a longer period of time. We are unable to accept responsibility for any courier delays as these circumstances are out of our control.

Dispatch date this may be prolonged due to holiday breaks.

DISCLAIMER
Please note that once your order is dispatched from our premises, whilst every effort is made to ensure you receive your quality Rogue Royalty item we are unable to accept liability for any issues that may relate to delivery. 
It is strongly recommended you select a registered shipping option at checkout to ensure a secured and guaranteed delivery. 

Any further queries please email info@rogueroyalty.com.au.