Easy Returns Process

Due to unprecedented challenges worldwide, changes to freight conditions and laws your shipping may be affected by local laws relevant to your country eg experience delays or customs extended withholding periods. These delays are beyond the control of Rogue Royalty and know we do our best to turnaround your order/return in the most efficient manner possible.

RETURNS POLICY

Rogue Royalty produces quality products and we are so confident in our workmanship that if you are not satisfied with the quality, you may return your item within 7 days of delivery.

If you ordered the incorrect size or product please follow the link below:

 https://rogueroyalty.com.au/a/return

Steps on how to Exchange a product:

1. if the product is still in new condition, please follow the link above and fill out the necessary details
2. Once we have approved your return request you will receive an invoice for the shipping labels (this covers sending the product back to us and sending the new product back to you)
3. When this invoice is paid you will be sent a label for you to send the product back to us with
4. Once we receive your return, we will inspect, swap the product and send the new item back to you :)   (if there is any cost differences between products this will be sorted out here)

• We cover return shipping costs if you have been sent the incorrect item.
• Returns and exchanges must be processed by 7 days of receiving your item. We are unable to process returns or exchanges after 7 days.
• Items that have been used, soiled or damaged, irrespective of the time you have had it, will be questioned and may not be eligible for a return.
• Once we have received your return our team will asses the products, if deemed damaged or soiled the products will be sent back at customers cost

Please note due to logistic purposes this may delay our returns up to 10 days.

CLEARANCE & SALE ITEMS
No refunds or exchanges are provided on Sale/Clearance items.

SHIPPING
We ship worldwide. We advise to check with local customs legislation for rules, restrictions or tax duties prior to ordering. Custom's or duties may be levied on goods and your order may incur charges depending on factors beyond our control. Rogue Royalty offers shipping insurance to cover for lost deliveries or items damaged in transit.  If shipping insurance is not selected we are unable to compensate or replace uninsured items. It is strongly recommended insurance and/or registered post is selected for a secured and guaranteed delivery. 

EXPRESS COURIER SERVICE
Express courier applies for orders placed before 10am on the previous day.
Same or next day Express services are not guaranteed when shipped to states other than NSW and may take a longer period of time. We are unable to accept responsibility for any courier delays as these circumstances are out of our control.

Further queries please email us info@rogueroyalty.com.au.